Key Project 1: SG CIB (5 months) o Business Analyst acting as Functional Lead in a project of gateway between two service management solutions: gathering requirements (through workshops), writing functional specifications, defining test strategy... Key Project 2: Total Third Party Application Maintenance provision (4 months) o Existing process and documentation auditing. Service Provision Quality Plan, Service Catalogue, Service Provision Security Plan. Actively involved in the provision overall management. Key Project 3: Areva T&D (15 months) o Member of a Business Support team in charge of interface with Application Support team for Defect and Change Management on a Service Management Solution for the Areva T&D branch. o Application evolution follow-up - priority setting, business requirements feasibility, functional specifications validation, evolution acceptance coordination from the business point of view Key Project 4: HP Managed Services (13 months) - over 1MEUR turnaround o Managing an 8 expert team for Asset Management projects for European customers of HP Outsourcing Services, and resource planning o Setting Up an Asset Management Shared Infrastructure: Defining the Architecture, writing Installation, Set Up, and Operation documentation o Managing the teams in charge of migration from MRO Maximo Control to AssetCenter 4.4.2 (two separate projects) o AssetCenter 3.6 to 4.4.2 Migration Project Manager o AssetCenter 4.4.2/5.01 Implementation Project Manager for 2 new HP MS Customers o Managing resources for the roll-out of HP Asset 4.7 / 4.8 (inventory tool) o Successful transition of the programme to another programme manager in October 2007 (the programme ended in September 2008).
Key Project: Marie Surgeles (9 months) o Recommendations for organisational change as refining roles and responsibilities of process owners (ITIL alignment). Redaction of a RFP for Qualiparc new version provision and implementation o Managing PS'Soft contractors during the tool implementation. Writing the installation and operation documentation
Pre-sales consultancy tasks: answers to RFP (mostly in French but in English, too), customer IT service auditing
Key Project: Setting up the internal IT Service o Deployment of a new enterprise WAN (requirement analysis, RFP, choice of provider, roll-out) with a 60% cut of operational costs. Deployment of a new headquarters server infrastructure: domain controller, file, print, mail, application servers (requirement analysis, choice of technology, roll-out, operation) o Audit and standardisation of IT support processes. Roll-out of a new asset and incident management tool for internal and external customers support (Peregrine AssetCenter) o Telephone infrastructure operation
Key mission 1: Rhone-Poulenc Rorer (4 years) o Managing hardware and software releases (testing and validation, master disk images) with a strong focus on Quality management (certification ISO 9001). Security Management. o Management of multiple projects (Data Archiving, Citrix based application rollout...) Key mission 2: Banque francaise du commerce exterieur o Managing the roll-out and the operation of the new bank agency network (OS/2, SNA connection, IBM LAN, ComfoDesk GUI...)
o Managing translation projects (for IBM, Unisys, Digital Equipment) o Reviewing translations o Main project: OS/2 1.1 - 1.3 localisation to French (a 15 people team, over 5 MF turnaround)
Ensuring linguistic quality and technical accuracy of translations (English to French, customer: IBM France)
Involved in Business Development through the Lessons Learned from my previous positions and from ongoing project delivery. Key Project 1: Aerospace Company (8 months) o Process expert helping to improve the engineering validation and verification process activities through setting up a service-oriented set of provisions using the ITIL best practices: modelling current set of activities/processes, assessing the level of maturity, building up a service catalogue, setting up a service improvement plan starting from a baseline and a set of established metrics... Key Project 2: French Government Department (4 months and running) o Providing guidance on the improvement of existing infrastructure services.
Owner and Book Publisher at Edicions Talvera, an e-book publishing company in and about rarities.
DEA (MA equivalent)
Diplome d'Universite (3 year University Degree)
Maitrise (BA equivalent)