Service Management, Improvement, and Transformation Consultant. ITIL Expert. at Bull Advisory Services
Involved in Business Development through the Lessons Learned from my previous positions and from ongoing project delivery.
Key Project 1: Aerospace Company (8 months)
o Process expert helping to improve the engineering validation and verification process activities through setting up a service-oriented set of provisions using the ITIL best practices: modelling current set of activities/processes, assessing the level of maturity, building up a service catalogue, setting up a service improvement plan starting from a baseline and a set of established metrics...
Key Project 2: French Government Department (4 months and running)
o Providing guidance on the improvement of existing infrastructure services.
Owner at Edicions Talvera
Owner and Book Publisher at Edicions Talvera, an e-book publishing company in and about rarities.
Consultant, Programme Manager at Devoteam
September 2006 - July 2011
Key Project 1: SG CIB (5 months)
o Business Analyst acting as Functional Lead in a project of gateway between two service management solutions: gathering requirements (through workshops), writing functional specifications, defining test strategy...
Key Project 2: Total Third Party Application Maintenance provision (4 months)
o Existing process and documentation auditing. Service Provision Quality Plan, Service Catalogue, Service Provision Security Plan. Actively involved in the provision overall management.
Key Project 3: Areva T&D (15 months)
o Member of a Business Support team in charge of interface with Application Support team for Defect and Change Management on a Service Management Solution for the Areva T&D branch.
o Application evolution follow-up - priority setting, business requirements feasibility, functional specifications validation, evolution acceptance coordination from the business point of view
Key Project 4: HP Managed Services (13 months) - over 1MEUR turnaround
o Managing an 8 expert team for Asset Management projects for European customers of HP Outsourcing Services, and resource planning
o Setting Up an Asset Management Shared Infrastructure: Defining the Architecture, writing Installation, Set Up, and Operation documentation
o Managing the teams in charge of migration from MRO Maximo Control to AssetCenter 4.4.2 (two separate projects)
o AssetCenter 3.6 to 4.4.2 Migration Project Manager
o AssetCenter 4.4.2/5.01 Implementation Project Manager for 2 new HP MS Customers
o Managing resources for the roll-out of HP Asset 4.7 / 4.8 (inventory tool)
o Successful transition of the programme to another programme manager in October 2007 (the programme ended in September 2008).
Technical Project Manager at Econocom
March 2004 - August 2006
Key Project: Marie Surgeles (9 months)
o Recommendations for organisational change as refining roles and responsibilities of process owners (ITIL alignment). Redaction of a RFP for Qualiparc new version provision and implementation
o Managing PS'Soft contractors during the tool implementation. Writing the installation and operation documentation
Pre-sales Engineer at Econocom
January 2001 - February 2004
Pre-sales consultancy tasks: answers to RFP (mostly in French but in English, too), customer IT service auditing
IT Manager at Intemis, then Econocom
January 2000 - December 2000
Key Project: Setting up the internal IT Service
o Deployment of a new enterprise WAN (requirement analysis, RFP, choice of provider, roll-out) with a 60% cut of operational costs. Deployment of a new headquarters server infrastructure: domain controller, file, print, mail, application servers (requirement analysis, choice of technology, roll-out, operation)
o Audit and standardisation of IT support processes. Roll-out of a new asset and incident management tool for internal and external customers support (Peregrine AssetCenter)
o Telephone infrastructure operation
Technical Support Engineer at Sligos, then SMX
March 1991 - December 1999
Key mission 1: Rhone-Poulenc Rorer (4 years)
o Managing hardware and software releases (testing and validation, master disk images) with a strong focus on Quality management (certification ISO 9001). Security Management.
o Management of multiple projects (Data Archiving, Citrix based application rollout...)
Key mission 2: Banque francaise du commerce exterieur
o Managing the roll-out and the operation of the new bank agency network (OS/2, SNA connection, IBM LAN, ComfoDesk GUI...)
Translation / Localisation Project Manager at Dataid Traduction
July 1987 - February 1991
o Managing translation projects (for IBM, Unisys, Digital Equipment)
o Reviewing translations
o Main project: OS/2 1.1 - 1.3 localisation to French (a 15 people team, over 5 MF turnaround)
Linguistic Validation Engineer at Teclang
August 1986 - June 1987
Ensuring linguistic quality and technical accuracy of translations (English to French, customer: IBM France)